SKILLS & EXPERIENCE

Providing technical support and product expertise to customers:

• Achieved 95% customer satisfaction rating through exceptional technical support
• Collaborated with cross-functional teams to troubleshoot complex technical issues
• Delivered product training sessions and workshops to enhance team knowledge
• Analyzed customer feedback data to identify trends and improvement opportunities

Managing financial operations and analysis for a growing coffee business:

• Financial reporting and budget analysis
• Cost management and profitability analysis
• Inventory management and financial controls
• Data-driven decision support for business growth

Oversaw office operations and customer service for visa processing center:

• Managed daily operations and administrative processes
• Coordinated customer service and application processing
• Maintained operational efficiency and quality standards
• Handled documentation and compliance requirements

Led back-office operations for consulting services:

• Streamlined administrative processes and workflows
• Managed client documentation and project tracking
• Coordinated between different departments and stakeholders
• Implemented efficiency improvements in operational procedures

Managed sales operations and client relationships in construction industry:

• Developed and maintained client relationships
• Achieved sales targets and managed project negotiations
• Coordinated with construction teams and project managers
• Analyzed market trends and competitive positioning